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Client Site Trade Floor Support Engineer
Location: New York, New York / Hybrid Remote
Desktop Support Engineer Job Description
The Desktop Support Engineer assists the client’s staffs with their trading floor-centric computer desktop systems. This position interfaces with engineering, networking, development, and operations teams to provide top-quality systems functionality, support, and service to our hedge fund clients.
The Desktop Engineer position requires high levels of professionalism, strong problem-solving skills, and the ability to quickly learn new technologies and their utilization in state-of-the-art trading environments.
Essential Functions Include:
- Work closely with client portfolio managers, traders, and IT professionals to provide superior trading technology capabilities and support to our range of predominantly hedge fund clients.
- Create and manage standardized desktop images and applications packaging; physical set up for computers and software system installation for various applications and programs.
- Act as on-site presence to test computers and all related computer systems, networks, and applications to ensure they are functioning properly.
- Identify and resolve problems affecting computer operation systems.
- Escalate to Systems Engineering, Network Engineering staff as required.
- Work with Network Engineering staff to resolve networking issues, set up portals, connect to switch or firewalls, ensure effective networking operations, maintenance and support.
- Upgrade computer hardware and software as required.
- Train client employees on the use of computer hardware and software systems.
- Ensure incident ticket requests are closed on time and with high client satisfaction.
- Perform duties on rotation-based schedule as part of 24/7/365 support required.
Desired Skills & Experience
- Three+ years’ experience in providing Desktop IT Support within a sophisticated Trading Floor environment, where high levels of service and technical expertise were required.
- Strong communication and customer service skills across all levels of an organization.
- Proven ability to support trading professionals, as well as collaborate with all levels of IT staff.
- Demonstrated ability to work independently and exercise strong technical and business judgment in mission-critical IT support functions within financial services trading environments.
- Strong diagnostic/ troubleshooting skills must have an abiding curiosity and interest in IT.
- Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution.
- Willingness to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues.
- Experience in working in hedge funds, Fund of Fund, or Private Equity firms; smaller organizations where the ability to learn a range of technologies was required; and/or client-facing/field service roles are all a plus.
Technical Skills and Qualifications
- Strong knowledge of Win7, Active Directory, and Exchange Essential
- Expert in creating user accounts in Active Directory—creating distribution lists, global contacts in Exchange, etc.
- Good understanding and experience working with VMware, related working knowledge of SANs.
- Strong working knowledge of industry-standard desktop imaging and packaging. Dell Kace1000 and 2000 experience a plus.
- Strong understanding of market data – Bloomberg, Thomson Reuters, Factset etc.
- Proven expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor technical support.
- Strong knowledge of Microsoft Office 2010 required.
- Knowledge of Visio, MS Projects a plus.
- Working knowledge of networking routers, firewalls, switches such as Cisco, Citrix, VPN, and Juniper SSL VPN.
- Working knowledge of spyware/malware removal tools and techniques.
- Working knowledge of BES a plus- add, remove, reactivate, migrate users, etc.
Senior System Engineer
Location: New York Metropolitan Area / Hybrid Remote
- Design, implement and support multiple client systems infrastructures in private cloud, hybrid cloud, and public cloud enterprise platforms.
- Provide expert knowledge and command of industry best practices, including fault-tolerant design, as well as security and performance optimization, for mission-critical implementations.
- Analyze overall client system requirements.
- Ensure exceptional security, stability, and effective integration with clients’ applications and infrastructure.
- Manage cloud environments in accordance with company security guidelines.
- Provide strong working knowledge of vendor market, product families, and selection criteria, especially in regards to systems virtualization and shared storage technologies.
- On-site installation, configuration, and testing of systems infrastructure equipment for client site systems moves, adds, or changes.
- Ensure projects are delivered on time and exceed business expectations.
- Identify and inform project management of add-ons and items outside the Scope of Work, as it pertains to current projects.
- Provide specialist knowledge in the development proposals for client projects.
- Leverage existing and emerging technologies to develop solutions to improve the performance of multiple client infrastructures.
- Function as a technical escalation point and provide Level 3 support for systems-related issues and requests.
- Ensure service tickets are closed on time and with high customer satisfaction.
- Responsible for the creation and maintenance of technical documentation, to ensure it is updated and current.
- Participate in 24/7 engineer on-call rotation.
- Keep current on new technologies, applications, and certifications.
- Perform other duties as assigned.
Core Requirements
- Bachelor’s degree in Computer Science, or related field, or 5+ years of equivalent experience.
- Hands-on experience and troubleshooting experience required. Experience with Microsoft Exchange, VMware, Office 365, and Azure is required. Experience with Dell servers/storage, HP servers/storage, Nimble, Zerto, AWS, SQL, and Labtech is a plus.
- Understanding of cloud platform, service, and server technologies, including management of services across a hybrid-cloud environment.
- Basic scripting for process automation and maintenance.
- Ability to manage multiple projects, prioritize workload, manage tasks, and follow through to completion.
- Ability to effectively communicate, both verbally and written, to both technical and non-technical clients.
- Friendly presence, positive attitude, and good interpersonal skills.
- Systems Engineers must be able to transport themselves to client sites.
- Ability to successfully perform job responsibilities under minimum supervision.
- Ability to work late hours, as needed, during client projects or outages.
Certifications
- Microsoft Azure and/or Amazon AWS certifications.
- Microsoft MCSA, MCSE, VMware VCP6 preferred.
Required Qualifications
- Bachelor’s Degree
- Minimum 1 year’s experience using Microsoft Exchange
- Minimum 1 year’s experience using SQL
Service Desk Engineer
Location: New York Metropolitan Area / Remote
Staffing for this client’s Service Desk is ongoing. Successful candidates are provided long-term career growth through senior engineering functions within their rapidly growing firm.
Work with best in class and serve the world’s finest hedge funds. Learn and apply top technology to some of the world’s most demanding and technology-centric organizations.
Essential Functions include:
The Client Remote Support Engineer position requires high levels of professionalism, strong problem-solving skills, and the ability to quickly learn new technologies and their utilization in state-of-the-art trading environments.
Beyond this, successful candidates must:
- Act as a visible and critical front-line interface to the client’s full range of (largely) hedge fund clients.
- Communicate and provide direct support to all levels of IT management and staff, as well as non-IT business professionals- including Portfolio Managers, Traders, and analysts.
- Utilize strong technical skills and business judgment to provide effective technical support and as required escalation.
- Provide remote troubleshooting support to resolve day-to-day technical issues and implement monitoring and patching.
- Work closely with engineers across all teams; Desktop Support, Systems, and Network Engineering,
- Provide meticulous attention to detail and follow through to ensure all tickets/problems are effectively resolved.
- Install activating software (Microsoft, Bloomberg, Reuters, Redi, Quickbooks)
- Support mobile devices (iPhones, iPads, Blackberry, etc.), often to high-level business professionals traveling remotely.
- Support user requests relating to Active Directory, Microsoft Exchange, Microsoft 7 and 10, MS 0365, networking, and applications support.
- Build, Deploy, Repair, Maintain hardware (including Desktops, Laptops, printers, mobile devices, peripherals)
- Monitor systems (PRTG, Sitescope). Support ongoing NOC function as part of overall systems monitoring and support. Determine false positives from live issues and escalate as appropriate.
- Troubleshoot network issues, traceroute/pings.
- The Remote Services Engineer works in-house in a technology-rich, team-based, learning environment. On-call rotation/night shift on a periodic basis.
Desired Skills & Experience
- Two+ years experience in providing IT Support within a server-based business environment where high levels of service and technical expertise were required.
- Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
- Strong communication and customer service skills across all levels of an organization
- Ability to work independently, and demonstrated self-direction/self-starter
- Ability to learn quickly in a fast-paced environment
- Strong knowledge of Windows 10, Windows 7, Active Directory, and Exchange essential.
- Good understanding and experience working with VMware, related working knowledge of SANs.
- Working knowledge of InTune, Conditional Access, Office365, Exchange Online
- Working knowledge of TCP/IP protocol stack
- Working knowledge of routers, firewalls, switches. Cisco troubleshooting in particular.
- Working knowledge of applications, especially advanced Outlook is helpful—as is PowerPoint, Excel, and Word
- Working knowledge of Mobile Device Management tools
- Expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor technical support
- BS or equivalent in CS, MIS, or Engineering desirable but not required
Required qualifications
Three years of work experience using Service Desk
Preferred qualifications
- Willingness to take a drug test, in accordance with local law/regulations?
- One year of work experience using QuickBooks
- A Bachelor’s Degree
VP Customer Success Operations
Location: New York Metropolitan Area / Hybrid Remote
- A history of working in organizations with a matrix management structure is a must
- The successful candidate must balance longer-term strategic management with shorter-term execution needs
- Strong analytical and business operational skills with a talent for pinpointing, investigating, and ascertaining the root cause of patterns and anomalies in people, process, technology, and culture issues
- Business efficiency and effectiveness acumen with the ability to see the end-to-end business processes, and each role that each organization has in that delivery chain
- Strong creative and delivery capability for business reporting and analytics
- Intellectual horsepower and strong thought leadership in terms of best practice
- Strong vendor and project management skills with the ability to manage a wide range of programs and initiatives
- Demonstrable and outstanding relationship-building skills and ability to work across culturally diverse environments within a matrix organization
- Immense attention to detail, process, and structure that supports and accelerates business outcomes and strategy
- Ideally 10 years of both management and/or corporate experience, as well as professional sales and service experience
- Will have fulfilled a role of operational analyst or leader for a company going through high growth and/or transformation or has been involved in leading transformation
- Preference to have worked in the software industry
- Will have worked in RPA and IA technologies, either directly or indirectly
- Will have experience with vendor management
- Experience in working for or with a professional services organization
Responsibilities
- The role holder contributes to and will often lead on CO process discussion and developments, helping deliver technology and process solutions for CS, PS, and reporting
- Working with leaders within the relevant teams, the VPOps will work to understand technology and process needs, be responsible for collaborative outcome setting and business development, and drive implementation of solutions
- He/she will identify opportunities and risks and be responsible for generating solutions and recommending courses of actions
- The role holder also contributes to the wider Customer Office playbook and way of working
- He/she is an experienced authority within the Business Analysis and Strategic Planning environment that can influence through management information at the C-Suite level and delivers change quickly
- The VP of Technology and Operations will play a pivotal role in maximizing Blue Prism’s effectiveness of Operations, thereby assuring ease of the internal process
- The successful candidate will be working side by side with the Regional Heads of Customer Office and their reports, providing support, solutions, and processes to support work operations
- The VPOps will be responsible for enabling and collecting relevant reports, as well as identifying and driving automation opportunities
- This role helps to focus the Customer Office team on the execution of the priorities identified in the strategic plan
- The individual in this position provides indirect leadership through influence and collaboration with the team
- They will also focus on the development, improvement, and implementation of discipline and structure while leveraging on people, processes, and the utilization of technology
- Assist in the development and management of the long-term strategies with annualized tactical plans with associated budgets
- Assist with the development and management of the CO Operating model
- Drive data collection and availability for appropriate dashboards and reports for senior-level executives and CO Leadership
- Provide leadership and direction for the linkage of Customer Success and Professional Services performance, training, and incentives to corporate and CO KPIs
- Understand, assess, and streamline current processes with end outcome in mind using technology, people, and digital workforce
- Own implementation, training, and adoption of new technologies and processes to support the needs of the organization and business goals
- Own Salesforce.com development task definition and implementation with Sales Ops
Required:
You must be willing to take a drug test in accordance with local law/reguations.
Network Engineer
This company provides comprehensive and innovative technology infrastructure services that solve complex business challenges. Recognized since 2000 as one of the top 500 IT solution providers in the United States, its strategic differentiation is its commitment to understanding its clients’ business processes while continuously ensuring the advancement of their corporate strategies with the integration of best-of-breed technology solutions – with a particular focus on highly available data center solutions.
They are looking for a Network Engineer to join their company on a full-time basis.
Primary Responsibilities:
- As a Network Engineer, you will be responsible for building, configuring, troubleshooting, and technical analysis of the customer’s networks.
- Work directly with CDI and the customer’s technical staff to gather technical requirements needed to design and implement LAN WAN communication.
- Provides design, installation, technical support, upgrades, and optimization of various network communications and systems.
- Provide knowledge transfer to the customer.
- Performs customer support activities for data communications equipment and networking system products.
- Updates the Practice Manager on scheduling and project status.
- Engages in continuous learning to stay abreast of new and emerging technologies. This includes obtaining vendor-related certifications (Associate/Professional level certification preferred – CCNP, CCDP, or similar), to enhance professional development and our corporate standing with our vendors.
Basic Knowledge, Skills & Abilities:
- 3-5 years of experience is required in the following areas:
- Basic understanding and experience with Linux OS and fundamentals
- Basic understanding and experience working with scripting languages (Python) and APIs
- TCP / IP networking and Ethernet technologies.
- Experience with LAN / WAN topologies including MPLS and DMVPN
- Experience with Cisco Wireless LAN controllers
- Experience with Cisco Nexus and Catalyst switches, Meraki and ASR/ISR routers
- Experience with routing protocols: OSPF, EIGRP, BGP
- Excellent verbal and written skills and ability to document work.
- Proficient skills in Visio and Microsoft Office
- Cisco Security experience preferred including Identity Services Engine (ISE)
- Experience with Cisco FTD, Palo Alto, and Fortinet firewalls
Requirements:
- Minimum of 3 years experience
- CCNA certification required
Desired Skills:
- B.S. in Computer Science or related discipline.
- CCNP certification preferred or equivalent level of experience.
- Fire Jumper certification preferred.
Client Relationship Manager
Responsibilities
- An absolute focus on customer retention and satisfaction through the creation and management of deep and meaningful relationships with clients.
- A proactive approach to management ensures client’s overall health remains strong.
- As a product expert, consult with clients to ensure they are properly leveraging our product portfolio.
- Act as the Client Advocate delivering the ‘Clients First’ mentality internally in a positive collaborative way, fostering strong relationships to over-deliver every time.
- Manage and take ownership for escalations of any (or potential) serious/urgent issues.
- Conduct recurring Strategic Quarterly Business Reviews and other onsite meetings with clients on a regular basis.
- Coordinate and collaborate with other regions to ensure national and international clients are supported in a standardized, consistent way.
Skills & Experience
- Outstanding interpersonal and communication skills, capable of distilling complex technical messages into a format that can be delivered to both technical and non-technical audiences.
- Team player with a demonstrated record of leadership, communication, collaboration, and reliability. Excellent commercial acumen, product and industry awareness.
- Solution-driven approach to problem-solving.
- Minimum five-year experience in account management or senior consulting role in a fast-paced technology firm or MSP.
- Ability to do consultative sales while achieving individual and team sales targets.
- High-level knowledge and understanding of the application of networking, private, public, and hybrid cloud technologies in a business context.
- Experience managing an IT function in the financial, professional services, or Alternative Investment Market is a plus.
- Strong preference for those who were ‘born from’ the hedge fund or financial services environment.
Required qualifications
You must be legally authorized to work in the United States.
Product Manager
Location: New York Metropolitan Area / Hybrid Remote
The client is seeking a Senior Lead Product Owner to join their Product Management team.
This role is based in New York, but due to the current pandemic, the job will start as a remote position until further notice.
This role reports to the Director of Product Management. In it, you will actively collaborate with and support both the Residential Mortgage-Backed Securities (RMBS) analytical business unit and engineering teams to build first-class product offerings.
About the Job
As a Senior Lead Product Owner, you will be responsible for the voice of the customer, understanding their challenges, and articulating a vision, objectives, and key results to build winning solutions that users enjoy. You should be well versed in concepts such as Product Hypothesis, User Personas, Vision, Goals, Roadmapping, Prototyping, and Product Analytics.
Your Responsibilities
- Define and set the product vision by mapping the customer’s journey and narrowing down problems to focus on.
- Conduct user interviews to truly discover what matters to the users.
- Define user personas to articulate the value proposition.
- Set and prioritize objectives to focus on and identify key results to measure progress towards meeting objectives.
- Partner with stakeholders and business leaders to get buy-in and support to accelerate your product vision.
- Build and maintain effective roadmaps as a tool for communication for others to understand what you are working on and why.
- Maintain a healthy prioritized backlog to meet the needs of the customer.
- Lead an agile team to define and plan sprint goals, this includes writing effective user stories and providing support throughout Sprint to meet commitments.
- Work closely with the team to provide timely feedback and answer questions.
- Combine data with your contextual understanding of your business, market, and users to measure progress towards your objectives. You will utilize the data to make informed decisions about further product iterations.
About You
You are an enthusiastic and passionate Product Owner, who can take an idea to launch to future iteration. You are an energetic, effective communicator who can build strong relationships to help accelerate your vision.
You will be successful in this role if you:
- Have an RMBS, Structured Finance, or Financial Services Product Management background.
- Have at least 8+ years of working experience with strong knowledge of Agile methodologies.
- Have successfully launched products in your career and know what it takes to build winning products.
- Proven track record of delivering data-driven solutions with a customer-first mindset.
- Ability to see the business as a customer and translate requirements into technical and data solutions.
- Have excellent written, verbal communication skills and the ability to adapt communication to the audience – that will range from senior management to key stakeholders in analytical groups
Required qualifications
- Minimum of three years using User Interviews
- Minimum of three years using Communication
- Minimum of one year using User Stories
Other
Ideal candidates will not require sponsorship for employment visa status (e.g. H-1B visa status).
Business Development Specialist
Location: New York Metropolitan Area / Hybrid Remote
Increased demand for this client’s IT Managed Services, Project Management Services, and Client Support Solutions, has created an opportunity for an experienced sales professional to join their sales team focused on new client acquisition.
Job Description
This opportunity primarily focuses sales efforts in the alternative investment space: hedge fund, private equity, new emerging financial clients, and other entities with highly complex and demanding needs.
This position will help drive sales efforts and will work directly with the Senior Business Development Manager, Marketing Director, and CEO to refine the go-to-market strategy and pipeline for our target market, product positioning, and key benefits communication and drive sales through B2B relationship building.
This position requires a growth-focused sales professional who has successfully created positive impact through year-on-year business expansion. This person understands and owns all phases of the sales cycle, including qualification, sales pursuit, and close by applying deep sales process and technical expertise. He/she will also develop relationships with key buyers and decision-makers at new and existing clients as needed.
If hired, you will be part of a growing, diverse, vibrant, global community that pushes the boundaries of new business capabilities and emerging technologies and services. You will also have the chance to thrive in an environment where your ideas are valued and your experiences are learned from.
Essential Functions Include
- Identify, qualify, and win new business opportunities and grow strategic relationships.
- Build and maintain a robust qualified pipeline of opportunities that align with strategic growth vision.
- Appropriately forecast opportunities on a weekly and quarterly basis.
- Assess the competitive landscape and lead the development and implementation of differentiated win strategies.
- Support the capture and proposal development phases of the opportunity lifecycle by providing customer insights, solutioning support, and proposal writing.
- Apply an in-depth understanding of IT services and solutions to address complex and strategic needs within target businesses.
- Provide thorough and accurate insight into the strategic initiatives of potential customers and effectively communicate the value of Edge in their organization.
- Represent us as a prime internal and external contact on new business pursuits.
- Be able to utilize your excellent communication skills to interact with senior leadership and C-Level executives.
- Take part in preparing, attending, and generating leads from client events and trade shows along with various outbound campaigns and networking.
- Have a willingness to be a good teammate, working collaboratively and across borders to further company goals.
- Model values of integrity, honesty, engagement, responsibility, performance, security, and above all, Clients First.
Desired Skills and Experiences
- 5+ years of professional of consultative selling experience in IT Services, Strategy, FinTech, and/or Capital MarketsAbility to take a holistic and strategic view of the business process, leveraging a deep understanding of end-to-end business models and salesExperience with full sales cycle from proactively generating to qualifying and closing leads.
- Proven record of accomplishment for successfully selling managed services to the Fortune 1000 and mid-market companies focusing on C-Level relationshipsCommercially focused and entrepreneurial.
- Demonstrated commitment, teamwork and collaboration in a professional environment.
- Knowledge of Tech and/or Digital space is required.
- Preferred understanding of IT operations and infrastructure, networking technologies, and applications in a demanding managed services and support environment.
- Must be a self-motivated, outcome-driven individual with excellent organizational skills, and decision-making capabilities.
- Experience working with typical sales toolsets, including Outlook, CRM, Excel, etc.
- Outstanding verbal, written, and presentation skills, as well as the ability to influence, engage and motivate others.
- Track record of success in a fast-paced, dynamic environment with multiple competing and often conflicting priorities.
- Consistently meeting or exceeding assigned quotas and developing new customer leads, qualifying prospects, and closing sales with the highest level of client satisfaction.
- Possessing keen self-awareness and EQUnquestionable professional integrity, credibility, and character
Education
Degree preferred
Compensation
Competitive salary + commission incentives based on quota attainment aligned with personal and business objectives.
Preferred qualifications
- You have a valid driver’s license
- You have a minimum of 5 years of using Microsoft Excel
- You have a minimum of 5 years using C (Programming Language)
- You have a minimum of 5 years of using Microsoft Outlook
- You have a minimum of 5 years of Business Development
Project Manager
Location: New York Metropolitan Area / Hybrid Remote
In this Job, You Will
- Simultaneously manage and lead 10+ large-scale delivery/implementation projects in support of the Sales-to-Delivery-to-Operations continuum with the company’s CRM/ERP platform (ConnectWise Manage)
- Collaborate with project Engineering teams and vendors to ensure timeline and workflow compliance throughout the project lifecycle
- Interface with clients and internal stakeholders (Executive, Finance, Sales) for status reporting
- Strategically design timelines and manage client expectations across competing projects
- Proactively anticipate project issues and mitigate risk, both technical and non-technical
- Proactively communicate with client stakeholders, and ensure client success throughout the project life cycle
- Act as a strategic escalation point and autonomously navigate the project team around roadblocks
- Provide robust reporting, both internally and client-facing
- Continually seek and capitalize upon opportunities to increase client satisfaction and foster business partnerships Required Skills
- Bachelor’s Degree preferably in IT/Business/Project Management and/or work experience at a Managed Service Provider/Value Added Reseller (MSP/VAR) and/or military experience
- 5+ years of experience as a technical Project Manager managing implementation projects in systems, network, security, and cloud migrations, with enterprise client-engaging experiences
- Organized mentality to multi-task and drive multiple projects simultaneously
Required qualifications
You must have a minimum of 1 year of Information Technology experience.
Senior Software Engineer
Location: New York Metropolitan Area / Hybrid Remote
The Ideal Candidate
- Is a self-motivated, multi-tasker, and demonstrated team player.
- You will be a lead developer responsible for the development of new software products and enhancements to existing products.
- You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.
Responsibilities
- Writing clean, high-quality, high-performance, maintainable code
- Develop and support brand new Publishing Platform as a Service
- Coordinate cross-functionally to insure project meets business objectives and compliance standards
- Support test and deployment of new products and features
- Participate in code reviews
Qualifications
- Bachelor’s degree in Computer Science (or related field)
- 3+ years of Media/Publishing Platform/Research/Content experience.
- Expertise in EidosMedia, Cobolt, Swing, Quark, Java, Groovy, Python
- Knowledge of React, Node, XML, Restful APIs
- Experience with Workflow tools, Customization, and 3rd Party Software.
Preferred qualifications
- Bachelor’s Degree
- A minimum of 1 year of experience using React.js
- A minimum of 1 year of experience using Java
- A minimum of 1 year of experience using Python
- A minimum of 1 year of experience using Representational State Transfer (REST)
- A minimum of 1 year of experience using Quark XPress
- A minimum of 1 year of experience using XML
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